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Shunya Tattva Management Consultants
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Phone Banking Officer

Phone Banking Officer

Shunya Tattva Management Consultants

0 - 5 years

1 - 4 Lacs

thane navi mumbai mumbai (all areas)

Posted:1 month ago| Platform:

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Skills Required

voice process vrm customer service outbound sales telecalling phone banking

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

Location:

Salary:

Experience:

Age Limit:

Education:

Phone Banking Officers

Roles & Responsibilities:

Handle inbound and outbound calls with customers in a professional manner.
Provide accurate information regarding banking products and services.
Resolve queries, complaints, and requests effectively within defined timelines.
Promote cross-selling of banking products (savings accounts, credit cards, loans, etc.).
Maintain customer satisfaction by ensuring high-quality service.
Follow compliance, company policies, and banking guidelines.

Desired Candidate Profile:

Graduate in any stream (mandatory).
Good communication skills in English and Hindi (regional language is an advantage).
Customer-centric attitude with problem-solving skills.
Basic computer knowledge (MS Office, typing speed).
Comfortable working in rotational shifts.

Perks & Benefits:

Fixed salary + Incentives.
Medical insurance & other employee benefits.
Training and career growth opportunities within the bank.

Apply Now

Ayesha Shaikh

8655192666

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