Phone Banking Officer

3 years

3 - 4 Lacs

Posted:3 days ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Phone Banking Officer
Location: Andheri, Mumbai
Experience: Fresher to 3 Years
CTC: Up to 4 LPA
Notice Period: Immediate Joiner or up to 30 Days
Education: Graduation Mandatory
Interview Mode: Face-to-Face
Preference: Local Mumbai Candidates Preferred

Job Responsibilities:

  • Handle inbound and outbound customer calls related to banking services
  • Assist customers with account queries, transactions, and service requests
  • Provide information on bank products such as savings accounts, cards, loans, etc.
  • Resolve customer issues and ensure high customer satisfaction
  • Maintain accurate call records and customer details
  • Follow banking processes, compliance, and quality standards.

Skills Required:

  • Good communication skills (English & Hindi mandatory)
  • Basic knowledge of banking products and services
  • Customer handling and problem-solving skills
  • Willingness to work in a target-oriented environment

Job Types: Full-time, Permanent, Fresher

Pay: ₹300,000.00 - ₹400,000.00 per year

Work Location: In person

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