Phone Banking Officer

Join our team as a Phone Banking Officer in Mohali! If you are passionate about delivering exceptional customer service and possess excellent communication and problem-solving skills, we invite you to be the voice of our bank, assisting customers with their banking needs over the phone. Your key responsibilities will include handling inbound and outbound calls, addressing inquiries, and resolving issues promptly. You will also provide information on banking products and services, assist customers in making informed decisions, identify sales opportunities, and promote relevant banking products to enhance their banking experience. Additionally, you will be responsible for accurately documenting customer interactions and transactions. To qualify for this role, you need to have a graduation degree in any discipline, excellent verbal communication skills in English and Hindi, and prior experience in customer service or call center roles would be a plus. You should also have the ability to handle high call volumes effectively. As part of our team, you can expect a competitive salary with performance-based incentives, comprehensive training, and career development opportunities. We provide a supportive work environment that fosters growth and teamwork. This is a full-time position with a morning shift schedule and performance bonus. The job location is in Mohali, Punjab, and the ability to commute or relocate before starting work is required. Ideally, candidates with at least 1 year of experience in sales are preferred for this role.,