Posted:4 months ago|
Platform:
Hybrid
Full Time
Description: Responsibilities:
Provide a full range of support for HR inquiries using Knowledge Base tool to ensure consistency of responses to employees
Take ownership of the resolution of employees inquiries, giving guidance & solving problems at the first point of contact whenever possible
Research and interpret company policies and procedures and provide education to employees where needed
Follow customer concern matrix protocols and refer issues to a group of SMEs ensuring effective hand off of raised cases
Log and track inquiries through to resolution using our tracking system and Workday
Meet or exceed performance metrics as defined by the Service Level Agreements (SLAs) and tracking system
Surpass outstanding customer service in all facets of position including responding to employee inquiries in a professional and respectful manner, understanding the sensitivity and confidentiality of issues
Soft Skills- Communication, able to grasp things quickly, collaborative skills, resolving issues,
Teamware Solutions
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