Job
Description
Role Stg3 Pega Business Analyst7+ years of experience in business analysis, with a focus on Pega platforms (preferably Pega PRPC or Pega BPM).Strong understanding of business process modeling and automation.Familiarity with Pega features such as Case Management, Decisioning, and DCO (Direct Capture of Objectives).Experience in gathering and documenting functional and non-functional requirements.Pega Business Analyst certification (Pega CLSA, Pega Certified Business Analyst) is a plus.Experience with Agile methodologies (Scrum, SAFe).Experience in managing the project teams as a proxy project manager/ scrum master. Knowledge of integrations between Pega and other systems (e.g., SAP, CRM tools).Must have experience using Rally for requirement management.This is a customer facing role. Excellent communication skills, both written and verbal, with the ability to engage with technical and non-technical stakeholders is a must.Responsible for gathering and analyzing business requirements, translating them into technical specifications, and working closely with Client Business Team, and Pega developers to ensure that solutions align with business objectives. Require to collaborate with cross-functional teams, stakeholders, and end-users to deliver high-quality Pega solutions that optimize business processes.Key Responsibilities Requirement Gathering & AnalysisWork closely with business stakeholders to gather, document, and analyze business requirements. Translate these requirements into functional specifications for Pega implementation.Solution DesignCollaborate with technical teams to design Pega solutions that meet business needs while ensuring scalability, performance, and maintainability.Process MappingIdentify and map current business processes, and recommend improvements through Pegas BPM (Business Process Management) capabilities.System Configuration & TestingAssist in the configuration of Pega applications and support testing (unit, integration, and user acceptance) to ensure that solutions are working as expected.Stakeholder CommunicationMaintain effective communication with stakeholders to manage expectations, report on progress, and address any issues during the project lifecycle.Documentation & TrainingDocument business requirements, use cases, test cases, and process flows. Prepare training materials and provide end-user training on the Pega solution.Support & MaintenanceProvide ongoing support post-implementation, including troubleshooting and resolving issues, enhancing the system based on feedback, and ensuring continuous improvement.Compliance & Best PracticesEnsure that Pega solutions adhere to best practices, compliance standards, and the organizations policies.
