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Pega BA

4 years

0 Lacs

Posted:5 days ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

EXPERIENCE 8-10 YRS
Job Description Strong functional knowledge Experience of the Insurance domain. Minimum 4 Years of experience in Pega Project for US clients Minimum 2 Years of experience in Pega Contact Center framework, GenAI Knowledge on voice AI, KB configuration and articles, IVA ,NLP text analyser, integrations. Requirement Gathering: Work closely with business stakeholders to understand their objectives, processes, and requirements for Pega-based applications. Pega Solution Design: Participate in designing Pega contact Center applications by providing insights into the best practices, Pega Guardrails, and ensuring scalability and sustainability. Analysis and Documentation: Conduct detailed analysis of business processes, document functional requirements, and create clear specification for Pega application development. Collaboration: Collaborate with cross-functional teams, including developers, architects, and quality assurance, to ensure the successful implementation of Pega solutions that meet business needs. Continuous Improvement: Stay updated on Pega technology advancements, industry best practices, and recommend process improvements to enhance the efficiency of Pega applications. Certified Pega Business Analyst LBA/SBA Strong analytical and problem-solving skills. Excellent communication and collaboration abilities. Understanding of business process management and workflow methodologies.

About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.

Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.

Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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Virtusa
Virtusa

Information Technology and Services

Southborough

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