Payroll-Transition Manager

Role Summary

• Understand the customer process & success fully Transition the same to the outsourced
• Clearly define a project's objectives, scope & deliverables
• Estimate and plan personnel, equipment and financial resources
• Develop meaningful and workable project plans
• Handle conflict and change management effectively
• Identify, communicate and manage the risks associated with the project
• Regularly and professionally report project activities, deliverables and milestones to management
• Manage transition cost
• Have to maintain day to day working relationship with all support functions, stakeholders and leadership team

Knowledge &Skills :

• Knowledge of BPS Industry and Practices (Must Have)
• Project Management Tools & Techniques, PMP,Prince II (Preferred)
• Knowledge and application experience of BPO Transition frameworks (Must Have)
• Exposure to business process Quality Management framework, ex. Agile, Six Sigma or LEAN (Preferred)
• Proficiency in MS office tools like Project, Excel, Visio, PowerPoint & Word (Must Have)
• In-depth knowledge of technology solutions related to BPS solutions around

imaging and workflow (Preferred)

• Good written and verbal communication skills (Must Have)
• Willingness to work in flexible shifts and more often in Night shifts to interact

with Client teams based in global locations.(Must Have)

• Possesses Passport (Must Have) & US/UK/Schengen VISA (Preferred) as

job involves extensive travel and extended stay away from home country..

Transition Ownership:

• Creates an effective project team with appropriate team composition
• Ensures required resources are arranged for transition-related training

delivery

• Escalation Management-Interacts with stakeholders in infrastructure

services, administration, etc to ensure appropriate connectivity and software

installation, hardware and such other resources / logistics

• Monitors through effective dashboards the overall functioning of processes,

identifies improvement areas and implementing adequate measures to

maximize customer satisfaction levels during the transition phase

• Monitors Voice of Customer as captured during transition phases
• Ensure business operational design are reviewed and appropriate

measurement systems are put in place to capture operational metrics

• Serves as the point of escalation for customers in transition-related matters

(related to methodology validation, transition milestones, staffing, training,

etc.)

• Ensure the process through transition, piloting and finally handing over to

service delivery