Job
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Job Summary:
UKG is seeking a client-driven and highly energetic individual to join our Payroll Services Team. Payroll Services strives to deliver exceptional quality service while providing accurate and timely tax payments and filings. As part of the Payroll Services Tax Team, the Tax Analyst works within a team of professionals to ensure tax payments and filings are completed accurately and according to required deadlines. The Tax Analyst will assist with case management, responding promptly to client and partner inquiries and concerns, and driving effective resolution and client satisfaction.Duties and Responsibilities May Include:Complete daily balancing and reconciliation of tax liabilities between payroll and tax systems.Generate daily payments for tax liabilities managed in Mastertax, ensuring timely submission to the bank and agencies.Conduct quarterly/annual balancing and reconciliation of tax liabilities to MasterTax liabilities and payments.File assigned quarterly and annual tax returns and electronic media, generated from MasterTax software, in accordance with agency-specific guidelines.Prepare and communicate quarterly tax variance and refund information to clients.Prepare and file appropriate client tax agency EFT registrations, Federal E-file registrations, and reporting agent authorizations.Research tax notices submitted by clients for assigned agencies and communicate effectively with clients to resolve issues.Assist with review of client tax amendment requests and generation of returns as needed.Ensure compliance and accuracy while maintaining up-to-date knowledge of tax issues related to Federal, State, and Local tax compliance.Manage Salesforce cases in a timely manner, addressing any concerns and maintaining effective communication with clients and partners.Assist with reconciliation and entry of new client balances against documentation and preparation of correspondence to assist new clients with transition.Research problems and out-of-balance situations. Interact with Payroll Services staff and other internal departments, as applicable, to answer questions and resolve issues.Support the Tax Compliance team with testing of new system releases and client communicationsAssist with analytical review of client tax variances and drive ongoing improvements with system development and client educationSupport the training of clients and Payroll Services team representatives with tax-related questions.Manage multiple competing priorities with tight deadlines in a fast-paced, ever-changing environment.Manage projects in an organized, proactive, and independent manner to meet all required time frames and commitments.Participate in initiatives to improve Payroll Services Tax processes and roll out innovative technology internally.Work on stretch assignments and other duties as assignedRequired Qualifications:Highly collaborative skillStrong critical thinking skillsInitiative-taker with minimal supervisionExcellent oral and written communication skillsExcellent customer service skillsAbility to exercise judgment within broadly defined practices in selecting methods and techniques for obtaining solutionsExperienced with Microsoft Office applications with emphasis on ExcelBachelors degree in business, Accounting, Finance, Computer Science, or a related field, or equivalent work experienceAbility to troubleshoot for simple to moderate problems with the tools and software the team uses regularly.Previous experience with payroll products/processing, tax calculations, remittance, or compliancePreferred Qualifications:1-2 years USA payroll and multi-state and local tax filing experienceExperience working directly with customers using various communication methods, including phone, email, MS Teams/Zoom, and PowerPointPrevious experience with MasterTax or similar tax processing softwareBachelor's Degree in Business, Accounting, Finance, or comparable education and experience. Fundamental understanding of daily tools (Salesforce, MasterTax, MS Office, UKG Ready)
