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Payments Analyst

Payments Analyst

Stripe

2 - 4 years

0 Lacs

bengaluru karnataka india

Posted:3 days ago| Platform: Foundit logo

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Skills Required

process documentation payments expertise

Work Mode

On-site

Job Type

Full Time

Job Description

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companiesfrom the world's largest enterprises to the most ambitious startupsuse Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About The Team

As Stripe's user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe's portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams.What you'll doAs an analyst on the technical operations team you will support some of Stripe's most critical payment flows and a platform that processes hundreds of billions of dollars in payments a year. Our team builds and scales the infrastructure and financial partner integrations that enables Stripe to accept, manage, and payout money across many countries, currencies, and payment methods.Technical Operations roles in Payments are a dynamic and key component of Stripe's success. This team's scope includes: maintaining financial partner integrations, cash reconciliation, monitoring and maintaining payments performance for Stripe's users, and triaging, investigating performance degradations.Our team partners closely with various finance and infrastructure engineering teams to ensure timely delivery of accurate data between financial partners, internal stakeholders, and Stripe leaders. We report and trace all of Stripe's money movement transactions, including payments in more than 30 currencies and dozens of countries.You will answer queries from our product support and technical account management team to help ensure our users experience industry leading performance and ensure the reliability of our payments stack.

Responsibilities

Handle reconciliation / payments related requests to ensure accurate ledgering of funds and address support inquiries from banking partners.
Monitor performance for users, responding to alerts of degradation, triaging and investigating the cause, and communicating your findings to the account team, banking partners, and card networks.
Respond to performance inquiries from technical account managers, product support teams, and other internal stripe teams.
Interface with Stripe's financial partners across the world to communicate operational breakages and help drive resolutions.
Provide fast, accurate responses to complex support inquiries from partners.
Partner with internal and external teams to validate the accuracy of Stripe's financial data.
Introduce data and process efficiencies to meet the scale and speed of Stripe.
Identify and automate inefficient operational processes to reduce manual workloads.

Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

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Payments Analyst