Payment Risk Operations Specialist(Fraud Detection Agent)

As a Fraud Analyst at Etraveli Group, you will play a crucial role in screening potentially high-risk transactions accurately and in a timely manner. You will utilize a wide range of fraud prevention systems, tools, and reports to identify fraud patterns or abnormalities, taking appropriate actions to prevent similar activities and mitigate potential future fraud. Your responsibilities will include thoroughly processing and analyzing fraud alerts received from external sources, ensuring transaction authenticity by contacting customers via phone and/or email, and proposing innovative improvements to existing processes to enhance fraud prevention and detection strategies. Additionally, you will deliver dynamic tasks, provide support for various business analyses, and stay updated with the latest online fraud trends through continuous learning and research. You will be a problem-solver, contributing to the overall success of the team. Qualifications required for this role include a Bachelor's degree and/or studies preferably in Science, Technology, Engineering, Mathematics. You should have an excellent command of the English language and advanced experience with MS Office, especially Excel. A data-driven approach, along with strong critical, analytical, and investigation skills, is essential. You should be proactive, take initiatives, and demonstrate a can-do attitude while focusing on producing high-quality results within a fast-paced environment. Being a team player with strong interpersonal and communication skills, including the ability to effectively interact with clients, is crucial. The ability to work independently, meet tight deadlines, navigate multiple systems and processes, and handle confidential information with discretion is required. Having a high level of responsibility, integrity, and eagerness to work in a multicultural, international environment subject to continuous changes is important. Previous work experience as a Fraud Analyst will be considered a plus. Additionally, availability to work on shifts around the clock, 8-hour shifts, 5 days per week, including weekends and bank holidays is necessary for this role.,