Payment Officer

Position: Payment Officer

Department: Finance / Operations

Location: Gurugram

Job Summary:

We are seeking a detail-oriented and proactive Payments Officer oversee end-to-end payment processing, reconciliations, disbursements, refunds, chargebacks, and operational efficiency. The role requires strong coordination skills to work with payment gateways, banks, internal teams, and external partners while ensuring accuracy, compliance, and timely execution of transactions.

Key Responsibilities:

Payments & Disbursements

• Oversee daily disbursement of funds, vendor payments, and customer refunds.

• Coordinate with payment gateways, banks, and finance teams to ensure smooth transaction processing.

• Monitor transaction statuses (success, failed, queued, reversed) and ensure timely

resolution.

Reconciliation & Reporting

• Perform daily/weekly/monthly payment reconciliations between bank, payment gateway,

and internal systems.

• Investigate discrepancies and follow up for resolution.

• Prepare detailed MIS and operational reports for management.

Chargebacks, Refunds & Disputes

• Handle chargeback cases with necessary documentation.

• Process refunds in coordination with customer service and finance teams.

• Liaise with payment gateway support for dispute resolution.

Operational Management

• Improve payment processing workflows and automation for efficiency.

• Maintain SOPs for payment-related operations.

• Collaborate with tech team to resolve API/payment integration issues.

Compliance & Audit

• Ensure all transactions comply with internal policies and regulatory guidelines (RBI, NBFC,

etc.).

• Support internal and external audits with payment-related data and documentation.

Team Coordination

• Lead and guide payment operations staff.

• Coordinate with customer support, collections, and finance to address payment-related

customer queries.

Required Skills & Qualifications:

• Bachelor’s or Master’s degree in Finance, Accounting, Business Administration, or related

field.

• 1+ years of experience in payments operations, banking operations, or fintech/NBFC

payment handling.

• Strong knowledge of payment gateways, banking processes, and reconciliation methods.

• Hands-on experience with chargebacks, refunds, and settlement processes.

• Excellent communication, problem-solving, and analytical skills.

• Proficiency in MS Excel and payment management software.

Key Competencies:

• Accuracy and attention to detail.

• Strong organizational and multitasking skills.

• Risk awareness and issue-resolution mindset.

• Ability to work under pressure and meet deadlines

Job Type: Full-time

Pay: ₹40,000.00 - ₹50,000.00 per month

Work Location: In person