Job
Description
Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues. Job Summary As a Payment Lifecycle Specialist within JPMorgan Chase, you will be responsible for ensuring all aspects of operations for our clients are completed, transactions are processed timely, exceptions are resolved proactively and you are part of being a single point of contact with subject matter knowledge and expertise. Our Custody Cash Operations teams cover Cash Instruction Capture and management, Cash settlements; Swift Fail Management, Overdrafts, Foreign Exchange, Time Deposits and Payments Lifecycle Management. Job Responsibilities Execute daily business tasks efficiently within a controlled framework, emphasizing the importance of adhering to established procedures and standards to ensure consistency and reliability in operations. Monitor performance by tracking daily and weekly metrics to identify any deviations from expected agreements and behaviors, maintaining accountability and ensuring alignment with business goals. Process and verify cash wires with appropriate controls in place, escalating any aging items to ensure timely resolution and prevent potential issues. Review and certify Custody Operations and Cash function procedures timely to ensure compliance and operational integrity. Support strategic planning for product development, client service, and technology initiatives to meet client expectations and achieve internal functional goals, driving innovation and improvement. Highlight the importance of having strong analytical and problem-solving skills, along with a proactive mindset to drive change and support business resiliency. Collaborate with other lines of business, including Control/Risk Management, MIS, and Internal and External Audits, performing periodic internal quality analysis and control to ensure smooth and effective business operations. Required Qualifications, Skills and Capabilities Knowledge of custody cash operation services, Swift messages MT202, MT103, MT210, MT304, MT321, MT199, MT192, MT292, MT599. Being flexible to manage tight deadlines, remain organized and balance priorities. Strong analytical and problem solving skills, take initiative to drive change & controls. Support a changing business landscape with understanding of program/project risk. Excellent verbal and written communication skills, proficiency in MS excel and ability to clearly storyboard using MS PowerPoint. Bachelors Degree or equivalent with minimum 3 years of experience. Preferred Qualifications, Skills and Capabilities Strong financial markets product knowledge and understanding of the payment transaction lifecycle. Subject matter expertise in cash operations. Working knowledge and experience on Tableau, Alteryx and AI tools Prior experience managing staff; be a self-starter with an ability to learn and transfer knowledge.
