Payment Lifecycle Analyst

• Utilize independent judgment and technical expertise to resolve exceptions and enhance control environments for technical, ficial, and operational processes.
• Conduct research and data analysis to address non-routine payment lifecycle issues and ensure accurate, timely fund transfers across various products.
• Define project requirements and metrics using process models, and lead or contribute to process optimization initiatives to improve quality and customer experience.
• Apply knowledge of systems architecture and automation technologies to support process optimization and build effective relationships with stakeholders and teams.
• Coach, train, and mentor team members to uphold high service standards and serve as an escalation point for junior team members.
• Oversee Monitoring of critical Payment Applications, Links and Transmissions within first year. With the expectation to oversee and monitor advanced critical applications
• Monitor alerts in Business Alert Management (BAM) and other monitoring tools
• Identify and report business/client/technology impacting incidents which warrant escalation to the Incident Manager. Engage with LOB Management, Production Support and other Technical support groups to resolve and remediate alerts and incidents. Notify upstream and downstream impacted operation managers of business impact.

Required qualifications, capabilities, and skills

• Advanced knowledge of global payment processing operations and systems architecture to support operational efficiency and change management.
• Proficiency in data analysis techniques to interpret and communicate insights for informed decision-making with senior stakeholders.
• Commercial and growth mindset to adapt to fast-paced environments and new business initiatives, with strong interpersonal and communication skills.
• Understanding of cybersecurity controls and anti-fraud strategies to protect information and systems, and ability to navigate dynamic environments with evolving priorities.
• Familiarity with continuous improvement methodologies and design-thinking techniques to drive continuous improvement initiatives.