Patient Services Back Office Associate

Primary Functions

• Resolve patient and provider billing inquiries as they relate to services provided.
• Audit patient balances and escalate patient accounts that need to be adjusted (following the customer account specifics for adjustments).
• Update patient demographics (to include new home/billing address, telephone number, insurance information)
• Rebill claims as necessary when reviewing collection accounts.
• Generate and print patient statements and monitor printing process to ensure completion.
• Process payments in Client payment portals.
• Review and work bad address/return mail reports and update patient demographic information accordingly.
• Review collection report, generate collection progression letters (following the customer account specifics for collections process).
• Prepare accounts for collection agency distribution (following the customer account specifics for collections process).
• Cross-train for tasks assigned to the team to ensure continuity of all tasks when needed for backup.
• Ensures HIPAA guidelines are respected by safeguarding protected health information in the capacity of the position's duties and responsibilities.
• Team player being supportive of Department and Company goals and policies.
• Reliable and punctual by maintaining a good attendance record and arriving at work and returning from lunch and breaks on time.
• Other related duties may be assigned.
• Escalate issues to Patient Services Manager or Director Job
  

Qualifications: