Profile: PRE/Assistant Manger/Deputy Manager The Patient Relationship Executive (PRE) is responsible for ensuring a smooth, positive, and supportive experience for patients throughout their interaction with the healthcare facility. This includes managing appointments, addressing patient queries, assisting in admissions/discharge, and ensuring patient satisfaction at every step of their journey. Key Responsibilities: Greet and assist patients and visitors in a professional, friendly manner. Coordinate patient appointments, registration, and follow-ups. Act as the main point of contact between the hospital and patients for queries, feedback, and service-related concerns. Ensure proper communication of treatment plans, procedures, and other relevant information. Support in admission and discharge processes ensuring smooth workflow and documentation. Collect and update patient records, insurance details, and payment information accurately. Handle and escalate patient complaints and grievances in a timely and empathetic manner. Monitor and follow up on patient feedback and satisfaction surveys. Coordinate with doctors, nurses, and administrative teams to ensure seamless patient care. Maintain confidentiality and compliance with healthcare standards and regulations. Qualifications: Bachelor’s degree in Healthcare Administration, Hospital Management, or a related field. 1–4 years of experience in a patient-facing or customer service role, preferably in healthcare. Strong communication skills (verbal and written). Proficient in MS Office and hospital management systems (HMS). Fluency in [local language] and English preferred. Job Type: Full-time Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person

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