Patient Relationship Executive

Job Description

Designation: Executive- Patient Relation (PRE) Experience: 1-3 Years Qualification: Bachelor’s degree in any discipline (Healthcare Management preferred). Working Hours: As per hospital operational timings, including shifts if required. Required Skills: 1. Excellent communication and interpersonal skills. 2. Proficient in MS Office and hospital management systems. 3. Strong organizational and multitasking abilities. 4. Ability to handle sensitive situations with professionalism and empathy. 5. Patient-Centric Approach, Problem-Solving Skills 6. Team Collaboration, Attention to Detail and Time Management Roles & Responsibility: 1. Greet patients and visitors warmly, ensuring a welcoming environment. 2. Assist patients in understanding the hospital's services and procedures. 3. Provide guidance on registration, billing, and discharge processes. 4. Schedule and manage patient appointments efficiently. 5. Coordinate with doctors, therapists, and other departments to ensure timely service delivery. 6. Address patient inquiries and concerns promptly and empathetically. 7. Resolve complaints in a professional manner, escalating to the appropriate authority when necessary. 8. Collect patient feedback through surveys or direct interaction. 9. Collaborate with the management team to analyze feedback and implement improvements. 10. Maintain accurate patient records and documentation. 11. Ensure compliance with hospital policies and data confidentiality. 12. Inform patients about health packages, Ayurvedic treatments, and wellness programs offered by the hospital. 13. Encourage participation in health awareness campaigns and initiatives. Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Paid sick time Paid time off Provident Fund Schedule: Day shift Experience: total work: 1 year (Preferred) Work Location: In person