Patient Relations Executive

Job Description

We are hiring Patient Relations Executive for multiple locations: Locations: Tirupati Roles and Responsibilities: Guide the customer for the required services and ensure their comfort in all the processes. Check patient readiness for requested tests. Like adequate fasting and etc Q-Line Management, Managing Token System for comfort of customers at billing counters Helps the customers in selecting packages for different tests and explains them about precautions and timings Ensure that all the customers are guided properly to undergo the tests within specified time Ensures that Collected samples reaches to the central laboratory as per the Existed Logistics route plan. Follow-up on samples dispatched with the processing center Keep a tab on report delays if any and promptly inform the concerned about the same Arrange for home delivery of MRI/CT/NM reports for patients convenience Collaborate with other branches in case of emergency service breakdowns, to transfer patients with minimum fuss Support billing desk during staff shortage Education: Graduates Experience: 2-5 Years Work Location: In person Job Types: Full-time, Permanent Schedule: 9 hrs Shift Day shift Rotational shift Role: Patient Relations Executive