Patient Relations Executive

Company Description

Vaidam Health is a healthcare platform founded in 2016 that connects patients to top-notch doctors and trusted hospitals. The company has ISO certification and NABH accreditation, which is regarded as the highest national recognition for quality patient care. With a global network of 500+ leading hospitals and 8000+ doctors in 10+ medical destinations, Vaidam.com is the most effective and popular platform for medical travelers worldwide. The company also organizes regular Medical Camps with senior doctors for pre-treatment consultations and post-treatment follow-ups.

Role Description

This is a full-time on-site role located in Gurugram for a Patient Relation. The PR will be responsible to provide information to patients relating to Doctor Profile, Consultation procedure, Medical Treatment Procedure, Treatment Plans, etc. They need to be Quick & Proactive in counselling patients & assisting them regarding any concerns relating to treatment plan.

Must have:

• Fluency in English
• Knowledge of Hospital Operations & understanding of Medical Terminology
• Excellent Communication skills- spoken & written
• Good listening & perceiving skills
• Quick & assertive in responding to any situation relating to patient treatment
• Must have the ability to make sales

Preferred/Desired Skills:

• Previous experience of 0-1 years in healthcare sector or similar profile would be a bonus.

Job Type: Full-time

Schedule:

• Day shift

Work Location: In person