Patient Relation Officer

As a Patient Relationship Officer at our Gurgaon, Sector 49 location, you will play a crucial role in ensuring the well-being of our patients and maintaining excellent relationships with them. Your responsibilities will include making outbound calls to patients, following up on their health and medication needs, handling inquiries and complaints, and updating patient records in the CRM system. Your empathetic communication skills, problem-solving abilities, and proactive listening approach will be key to your success in this role. Working six days a week with Sundays off, you will be expected to engage with patients effectively, address their concerns, and provide necessary information and support. A graduate degree, 2 years of voice calling experience, fluency in English and Hindi, and proficiency in maintaining customer records are essential requirements for this position. Your ability to handle patient complaints with patience and understanding will be crucial in pacifying any concerns they may have. In addition to a competitive salary, you will receive benefits such as Provident Fund (PF), Employee State Insurance (ESI), paid leaves, leave encashment, cell phone reimbursement, and health insurance. This full-time position offers a day shift schedule and requires your presence at the workplace in person. If you meet the qualifications and are ready to make a positive impact on the lives of our patients, we encourage you to apply before the application deadline on 30/08/2024. The expected start date for this position is 22/08/2024.,