Patient Relation Executive

Job Description

The In-Patient Department (IPD) Coordinator is responsible for ensuring smooth functioning and administration of inpatient services within hospital wards. This role involves coordinating with nursing staff and various departments to ensure efficient admission, discharge, and daily patient services, thereby allowing medical staff to focus on clinical care.

Working hours: Rotational Shifts

Dress code: As per, Hospital norms

Key Responsibilities:

Patient Relations:

• Maintain a record of patient admissions, discharges, and overnight events.
• Update the admission/discharge register and patient census board daily.
• Interact with patients to ensure satisfaction with:
• Nursing care
• Housekeeping and maintenance
• Food and dietary services
• Follow up on patient complaints and escalate unresolved issues to support staff.
• Coordinate and track pending investigations and doctor referrals.
• Communicate patient transfers to relevant departments and the admission counter.
• Report any critical incidents to the ward in-charge promptly.

Admission Duties:

• Notify housekeeping to prepare rooms for new patients.
• Receive new admissions in coordination with nursing staff.
• Log patient details in the admission register and update census boards.
• Orient patients and families to hospital facilities and ward rules.
• Notify duty medical officers and consultants of new admissions.
• Liaise with diagnostic and procedural departments for smooth coordination.

Discharge Duties:

• Inform patients and families about the discharge process and timelines.
• Ensure timely preparation, typing, and signing of the discharge summary.
• Cross-check returned medications and inform the dietary team.
• Coordinate with the billing department and ensure payment clearance.
• Follow medico-legal case (MLC) protocols when applicable.
• Distribute discharge summary and lab reports and collect acknowledgment.
• Arrange transport if needed and secure the room post-discharge.

Administrative Responsibilities:

• Handle incoming and outgoing calls courteously and professionally.
• Cooperate with nurses and support staff to maintain smooth operations.
• Attend meetings, training sessions, and development programs.
• Maintain accurate and timely documentation and records.

Skills & Competencies:

• Strong communication skills in Telugu, English, and Hindi
• Good interpersonal and presentation skills
• Ability to multitask and manage time effectively
• Comfortable working in a fast-paced hospital environment
• Basic knowledge of hospital processes and patient care protocols

Job Requirements:

• Education: Any Graduate
• Experience: Minimum of 1 year in a hospital setting (preferred)
• Physical Requirements: Well-groomed, good health, professional appearance

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person