Patient Counselor

Job Description

Job Title : Patient Counsellor Location : Lux Hospitals, Near IKEA, Gachibowli, Hyderabad Job Type : Full-time | Day Shift About the Role We are looking for a qualified and compassionate Patient Counsellor to join our team at Lux Hospitals. The ideal candidate should have hands-on experience in patient counselling, with a sound understanding of the hospital billing process and insurance coordination. Key Responsibilities Counsel patients and their attendants regarding treatment plans, procedures, and financial aspects Guide patients through the admission, surgery, discharge, and follow-up process Explain billing details including room rent, procedures, and consumables Coordinate with the insurance desk for pre-authorizations, approvals, and claim submissions Act as a bridge between patients and hospital departments to ensure smooth communication Address patient concerns with empathy and maintain a high level of hospitality Requirements Experience : Minimum 2–3 years of experience in patient counselling in a hospital setting Knowledge : Must have working knowledge of IP billing , insurance procedures , and hospital workflows Skills : Excellent communication, empathy, and coordination skills Language : Proficiency in Telugu, Hindi, and English preferred Location : Candidates residing near Gachibowli / IKEA area or willing to commute daily are preferred Shift Timings Day Shift (No night duty) Why Join Lux Hospitals? Work with a patient-first hospital committed to excellence Friendly work environment with growth opportunities Exposure to multi-specialty departments and real-time patient engagement Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹40,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Fixed shift Experience: Patient Counselling: 2 years (Required) Work Location: In person Application Deadline: 24/06/2025