patient counselor

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Location:

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Job Summary:

The Patient Counselor plays a critical role in providing information, support, and guidance to patients regarding their eye care procedures, treatment plans, and hospital services. The role focuses on creating a positive patient experience through effective communication and compassionate counseling.

Key Responsibilities:

• Greet and assist patients with empathy and professionalism.
• Explain available eye care services, surgeries (like LASIK, cataract, glaucoma treatment), and insurance/billing processes.
• Guide patients through treatment plans, pre- and post-operative instructions, and next steps.
• Coordinate with doctors, technicians, and support staff to ensure seamless patient experience.
• Maintain and update patient records, ensuring confidentiality and accuracy.
• Handle patient inquiries via phone, email, or in-person.
• Provide emotional support to patients and address concerns related to treatments or procedures.
• Follow up with patients for appointments, feedback, and post-treatment care.
• Help with patient registration, form filling, and documentation requirements.

Qualifications:

• Bachelor's degree in Psychology, Social Work, Healthcare, or a related field.
• Prior experience in counseling or patient care preferred, ideally in a hospital/clinic setting.
• Good communication skills in English and Hindi (regional language is a plus).
• Knowledge of basic eye-related procedures will be an added advantage.
• Empathetic, patient-focused, and detail-oriented.