Patient Care Executive

Job Description

JOB DESCRIPTION OF PATIENT CARE EXECUITVE DESIGNATION PCE (Patient Care Executive) GENDER Female LOCATION As mentioned, Experience 2-4 years Language Proficiency : English, Marathi, Hindi Shift Day Shift (10 am to 7 pm), Thursday Week off Role & Responsibility I. Medical product Sales * Responsible for the medical Sales Figure for allotted clinic. * Responsible for the Clinic portability in the respective of Medical product. * Approach to the Patient for new medical product according to their treatment. * Follow up Company protocol. * Responsible for stock inventory timely II. Slot Utilization * Make sure all booking slot should be booked. * Responsible for 100% utilization of booking slot. * Responsible for proper Follow – up of Old customer for Appointment. * Responsible for total footfall during the whole month. * Responsible for New Patient Appointment. * Timely follow up with patient to review progress and health. III. Patient Adherence * Providing end to end support to the patient during Clinic visit. * Give proper Guidance to the patient as advised by Doctor. * * Make sure give proper medicine to patient as prescribed by the DR. * Make sure proper Sitting arrangement for the patient in the Clinic. * Maintain proper Hygiene and neatness inside Clinic. * Make sure patient have understanding about his Medicine. IV. Grievances Handling * Make sure handle patient compliant so politely. * Clear all the doubts of patient if they have any. * Listen attentively patient query. * Make sure Patient problem is resolved. * Make sure Patient issue Resolve and if required then Apologize. Desire Skill Required: I. Qualification * Candidates should have degree of B. com, B. pharma, B.Sc. Nursing. * Any professional diploma & Degree in Hospitality industry, Insurance Company, Banking, NBFC. * Preferred industry Experience Healthcare, MSW, Pharmaceuticals. * Candidate must have knowledge about Basic Excel & MS-office experience. II. Skills * Candidate should have proactive skills. * Good Communication skills in Hindi & local language. * Good written skills as well Good Email Communications * Candidate should have decision making and Problem-solving skills. * Strong Grievance’s handling skills. * Candidate should have analytical & convening skills. * Candidate must have multitasking skills. * Candidate must have quick learner skills. III. Attitude * Candidate must have helping & Caring attitude. * Candidate should have pleasing personality. * Candidate should have Disciplinary attitude. Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹22,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Health insurance Provident Fund Schedule: Day shift Fixed shift Supplemental Pay: Yearly bonus Work Location: In person