Patient Care Coordinator

About Us:

Skinroots is a premium dermatology and aesthetics clinic, committed to offering advanced treatments and delivering exceptional patient experiences. We are expanding our team and seeking a Patient Support Executive to enhance our service quality and patient engagement.

Role Overview:

As a Patient Support Executive or Patient care coordinator, you will be the first point of contact for patients and play a vital role in assisting them throughout their journey—from inquiry to post-treatment follow-up. This role requires strong communication skills, empathy, and a solution-oriented approach.

Key Responsibilities:

• Handle inbound and outbound calls related to appointments, treatments, and follow-ups
• Assist patients in understanding procedures, treatment packages, pricing, and service offerings
• Maintain and update patient data in the CRM system
• Follow up with leads to ensure conversions and patient satisfaction
• Coordinate with doctors, front desk, and clinical staff to ensure smooth patient flow
• Address patient queries, concerns, and complaints with professionalism
• Remind patients of appointments, payments, or reviews via call/SMS/WhatsApp
• Guide walk-in patients and ensure a positive in-clinic experience

Key Skills & Qualifications:

• Minimum 12th pass or graduate
• 6 months to 1 year experience in healthcare, hospitality, telecalling, or customer service
• Good spoken English and Hindi (other regional languages is a plus)
• Basic knowledge of computers and CRM software
• Empathetic, patient-friendly, and polite communication
• Ability to multitask and work under pressure

What We Offer:

• Attractive salary + incentives
• Growth opportunities in a fast-expanding clinic
• Supportive and friendly team environment
• Training in aesthetics, dermatology services, and CRM tools

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Internet reimbursement
• Leave encashment
• Paid sick time
• Paid time off

Application Question(s):

• Are you an immediate joiner?
• Do you speak English?
• What's your current in hand monthly salary?
• What's your expected in-hand monthly salary?

Work Location: In person