Patient Care Coordinator

As a US Calling Process Executive at a leading med spa Clinic in Chicago, USA, located in Gurugram, India, your role will involve handling inbound and outbound calls, assisting clients with appointments, providing information about services, and ensuring a seamless customer experience. **Key Responsibilities:** - Handle inbound and outbound calls professionally and efficiently. - Schedule, reschedule, and confirm client appointments. - Provide detailed information about the clinic's services, treatments, and pricing. - Address customer inquiries and concerns with excellent communication and problem-solving skills. - Follow up with potential leads and past clients to promote services and special offers. - Coordinate with clinic staff to ensure smooth appointment scheduling and client satisfaction. - Handle basic administrative tasks related to client interactions. **Requirements:** - Prior experience in a US calling process, customer service, or healthcare/med spa industry is preferred. - Excellent verbal communication skills with a neutral or American accent. - Strong ability to multitask, manage time efficiently, and work in a fast-paced environment. - Proficiency in using CRM software, Google Sheets, and MS Word. - Ability to work in rotational shifts as per US time zones. - A positive attitude with a customer-centric approach. **Preferred Qualifications:** - Experience in handling US-based customers, particularly in the healthcare or wellness industry. - Knowledge of aesthetic treatments, skincare, or medical spa services is a plus. The company offers competitive salary with shift allowances, professional growth and training opportunities, and flexible work arrangements. Other benefits include food provided, health insurance, paid sick time, performance bonus, shift allowance, and yearly bonus. This is a permanent job type with a work location set as remote.,