Patient Care Coordinator

Job Title: Healthcare Executive – Patient care coordinator

Please walk in for interviews from Monday to Friday between 6-7pm IST

Job Title: Healthcare Executive – Patient Care Coordinator

Location: [Kothanur, Hennur]
Job Type: [Full-Time ]
Shift: [Night shift]

Job Summary:

We are looking for a dedicated Healthcare Executive – Patient Care Coordinator to manage high volumes of inbound and outbound calls, providing assistance to patients, clinicians, office staff, hospitals, pharmacies, clinics, home care providers, and insurance companies. This role involves patient scheduling, coordination, and ensuring exceptional patient service aligned with company procedures.

Key Responsibilities:

• Maintain punctuality and regular attendance—this is a critical requirement.
• Demonstrate professional courtesy to co-workers and patients.
• Ensure high levels of patient care and satisfaction, considering individual needs and situations.
• Route patients to the appropriate person or department for further assistance.
• Maintain a clean and organized workspace.
• Stay updated on office and departmental procedures.
• Participate in educational activities and staff meetings as scheduled.
• Follow policies outlined in the Employee Handbook.
• Ensure strict adherence to HIPAA regulations and maintain complete patient confidentiality.
• Be available during client-requested timings for offshore meetings.
• Flexible to perform other functions or tasks when requested.

Role-Specific Responsibilities:

• Handle PAC (Patient Assistance Center) calls:
• Attend inbound calls via soft phone.
• Understand patient needs and assist or schedule appointments as per symptoms.
• Route tasks to appropriate departments if outside your scope.
• Follow standard phone etiquette and client SOPs.
• Use EHR or other communication tools to coordinate across departments.
• Seek supervisor assistance when in doubt.
• Participate in outbound campaigns, make calls, and report updates.
• Escalate unusual cases to your supervisor.
• Manage multiple tasks effectively.
• Check and clear inbox messages daily (unless awaiting response).
• Coordinate with office managers for any site-specific issues.
• Be adaptable to take on other functions as required.

Required Skills & Attributes:

• Good knowledge of medical terminology.
• Proficiency in using computers, phones, and basic office equipment.
• Strong typing skills and ability to type quickly.
• Clear and professional communication skills (mandatory).
• Ability to multitask and work in a fast-paced environment.

Educational Qualifications:

• Any degree (Bachelor’s preferred but not mandatory).

Other Requirements:

• Flexibility to work across shifts or time zones (if offshore).
• Must follow all client-specific procedures and maintain up-to-date documentation.

Job Type: Full-time

Pay: Up to ₹500,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Application Question(s):

• We are conducting walk-in interviews from Monday to Friday. Please apply only if you are available for the face-to-face interview. Location: Kothanur, Hennur – Bangalore.

Experience:

• Nursing: 3 years (Required)
• Patient care: 3 years (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person