Patient Care Coordinator - Chennai

0 - 5 years

0 - 5 Lacs

Posted:1 day ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

  • Guide and assist the Patients in their visits to hospital.
  • Resolve the Patients queries by being single point of contact.
  • Help the Patients & relatives in taking admission and billing process.
  • Updating and escalating the customers feedback.
  • Maintain good rapport with the patient during their visit.
  • Relationship between management and Patients beyond hospital visits responsible for overall customer satisfaction.
  • Escorting the patient throughout the OPD and diagnostics department.
  • Follow standard help desk procedure.
  • Inform management of recurring problem.
  • Manages problem resolution for patient & relatives through feedback analysis in coordination with department head to develop proactive problem solutions.
  • Need to take care of all other works which is assigned by the Manager.

Preferred candidate profile

  • Strong communication and interpersonal skills.
  • Previous experience in healthcare or patient care roles is preferred.
  • Knowledge of medical terminology, particularly related to eye care, is a plus.
  • Ability to multitask and remain organized in a fast-paced environment.
  • Compassionate and patient-focused attitude.

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ASG Eye Hospital

Hospitals and Health Care

Jodhpur Rajasthan

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