Associate Project Manager

Key Responsibilities:

Customer Engagement & Implementation:

• Act as the primary point of contact for customers throughout the implementation lifecycle.
• Foster strong relationships and provide architectural-level guidance and subject matter expertise.
• Conduct scheduled meetings with customers, including kick-off, weekly checkpoints, and wrap-ups.
• Collect customer feedback and relay insights to Product Management and Engineering teams.

Project Planning & Execution:

• Prepare, plan, schedule, and track all implementation activities.
• Manage project scope, resourcing, budgeting, and progress tracking.
• Coordinate internal resources (Engineering, PSO) critical to implementation success.
• Create or improve implementation contracts, templates, success criteria methodologies, and presentations.

Leadership & Collaboration:

• Collaborate with internal stakeholders before, during, and after each implementation.
• Manage onshore/offshore project teams effectively.
• Mentor and guide team members where applicable.

Process & Analysis:

• Apply project management best practices and tools for efficient execution.
• Analyze business requirements and ensure alignment with technical solutions.
• Adjust project plans dynamically to meet evolving customer and business needs.