Patient Care Coordinator

Job Title – Associate - Patient Care Coordinator

Company: Alliance Worldwide Health-tech Pvt Ltd.

Department – Operations

Location: Gurugram, India

Reporting to – Operations Head

Shift Timing: 1:00 PM - 10:00 PM

About Us:
Alliance Worldwide Health-Tech is a pioneering industry leader committed to delivering exceptional digital transformation through a strategic approach. Our innovative technologies empower healthcare organizations, including dentists and dental practices across the United Kingdom, as well as Dental Services Organizations (DSOs), providing them with the skills and tools needed to excel in an ever-evolving healthcare landscape.

Job Description:
As a Patient Care Coordinator at Alliance Worldwide Health-tech, you will play a crucial role in managing the diary of our practice dentist based in the UK. You will be responsible for handling inbound and outbound calls from patients, scheduling appointments, and ensuring a seamless patient experience. While clinical experience is not required, candidates with a background or interest in dentistry will be preferred.

Key Responsibilities:

• Manage the diary of the practice dentist by scheduling appointments, confirming bookings, and organizing follow-up consultations.

· Keeping check on the Dentist's invoices raised and mitigating the over dues paid to the dentist.

• Handle inbound and outbound calls from patients, addressing their queries, and providing exceptional customer service.
• Coordinate with the dental team to ensure smooth operations and efficient patient flow.
• Maintain accurate patient records and update relevant information as necessary.
• Collaborate with other departments to optimize processes and improve overall efficiency.
• Keeping track of the Patient’s refund status and do the needful.

· Keeping track of the Patient's Treatment Charges.

• Keeping track of the Patient's Medical History.
• Taking care of the Dental Compliances in UK
• Ensure that the dental practice complies with all UK govt Regulations (CQC) (NHS) (GDC)
• Documentation and Record Keeping as per the Guidelines.
• Managing the Software's used in Dental Practices of Alliance Dental in UK which includes – Dentally, R4 & SOE.

Requirements:

• Graduation in related field.
• Basic Knowledge of MS-Office.
• 1-2 years of experience in a similar role, preferably in a UK process.
• Proven track record in handling inbound and outbound calls, with excellent communication skills.
• Knowledge of dental terminology and procedures is advantageous.
• Strong organizational skills and attention to detail.
• Ability to multitask and work effectively in a fast-paced environment.

Good to Have -

• Familiarity with dental practice management software.

Why Join Us:

• Opportunity to be part of a dynamic team.
• Competitive salary and benefits package.
• Career growth and development opportunities.
• Collaborative and inclusive work environment.

If you are looking for an exciting opportunity to make a difference in the healthcare industry, we encourage you to apply for the position of Patient Care Coordinator at Alliance Worldwide Health-tech. Join us in shaping the future of healthcare technology!

Job Types: Full-time, Permanent

Benefits:

• Cell phone reimbursement
• Provident Fund
• Health Insurance
• Food provided
• Internet reimbursement
• Leave encashment
• Paid sick time

Schedule:

• UK shift

Supplemental Pay:

• Quarterly bonus

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Preferred)

Work Location: In person

Job Types: Full-time, Permanent, Fresher

Pay: ₹400,000.00 - ₹500,000.00 per year

Benefits:

• Cell phone reimbursement
• Food provided
• Health insurance
• Internet reimbursement
• Leave encashment
• Paid sick time
• Provident Fund

Work Location: In person