Patient Caller (US Healthcare medical billing end To end process)

1 - 3 years

0 Lacs

Posted:1 week ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Patient Callers

Key Responsibilities:

  • Handle

    inbound and outbound calls

    with US-based patients professionally and empathetically.
  • Respond to patient queries related to their accounts, appointments, and billing details.
  • Document detailed and accurate notes in patient accounts after every interaction.
  • Resolve general inquiries and ensure a high level of patient satisfaction.
  • Collaborate with internal teams to escalate and resolve complex issues.

Requirements:

  • Minimum

    1 year of experience

    in a customer care role, preferably in a

    US healthcare process

    .
  • Candidates with

    AR Calling experience and excellent communication skills

    are also encouraged to apply.
  • Strong verbal and written communication skills in English.
  • Willingness to work in

    US night shifts

    .
  • Ability to join

    immediately

    is highly desirable.

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