Job Title: CCTV Monitoring Executive Location: Coimbatore, Tamil Nadu Job Summary: We are seeking a vigilant and detail-oriented CCTV Monitoring Executive to oversee and ensure the security, productivity, and compliance of operations through real-time surveillance. The ideal candidate will monitor workplace activities via CCTV systems, detect unusual or unauthorized behavior, and provide timely reports for corrective action. Key Responsibilities: Real-time Monitoring: Continuously observe live CCTV footage across workstations, entrances, and operational areas to ensure security and compliance. Incident Detection & Reporting: Identify and report any suspicious activities, security breaches, or non-compliance with company policies. Workforce Surveillance: Monitor employee behavior and adherence to company protocols, including attendance, break timings, and workspace discipline. Data Documentation: Maintain accurate logs of observed incidents, security violations, and system malfunctions. Coordination & Reporting: Collaborate with the IT and HR teams to escalate concerns, provide evidence for investigations, and recommend corrective measures. Compliance Adherence: Ensure that all monitoring activities align with company policies and legal regulations regarding privacy and security. System Maintenance: Regularly check the functionality of CCTV equipment and report any technical issues to the IT team. Required Skills & Qualifications: Minimum 1-3 years of experience in CCTV monitoring, security surveillance, or a similar role (preferably in an iTES/BPO environment). Strong observational and analytical skills to detect irregularities quickly. Ability to multitask and handle confidential information with discretion. Proficiency in using CCTV software and surveillance equipment. Good communication and reporting skills. Basic knowledge of IT infrastructure related to security systems is a plus.

We are urgently hiring Patient Callers for our growing US Healthcare process team. The ideal candidate must have prior experience in customer support, preferably in a US-based voice process. Key Responsibilities: Handle inbound and outbound calls with US-based patients professionally and empathetically. Respond to patient queries related to their accounts, appointments, and billing details. Document detailed and accurate notes in patient accounts after every interaction. Resolve general inquiries and ensure a high level of patient satisfaction. Collaborate with internal teams to escalate and resolve complex issues. Requirements: Minimum 1 year of experience in a customer care role, preferably in a US healthcare process . Candidates with AR Calling experience and excellent communication skills are also encouraged to apply. Strong verbal and written communication skills in English. Willingness to work in US night shifts . Ability to join immediately is highly desirable.

1. We are seeking enthusiastic and experienced professionals for the position of RCM Manager. The ideal candidate should possess comprehensive knowledge of end-to-end RCM processes, including charge entry, payment posting, denial management, AR management, patient calling, and credentialing. 2. Certifications such as HFMA - CRCR and Six Sigma Green belt are highly valued. Candidates should have a solid understanding of AR KPI metrics, with a proven track record of managing business operations within SLA guidelines. Proficiency in identifying issues and resolving them through root cause analysis is essential. 3. The right candidate should demonstrate expertise in generating and analyzing reports using Excel tools. This role requires complete responsibility for the entire RCM process, combined with in-depth process knowledge and strong leadership capabilities. Maintaining the quality of deliverables in line with HBMA and MGMA standards is a key requirement. 4. Additionally, this role involves managing processes and collaborating with the US office to plan and implement process improvements. The goal is to achieve and exceed client SLAs while upholding organizational standards and practices. Strong communication, organizational skills, and a commitment to excellence are essential for this role. RESPONSIBILITIES : Team Management Review capacity utilization across each project against deliverables Actively drive and monitor the daily production, quality, and deliverables Ensure all supervisors and assistant managers are performing their job responsibilities Identify all process gaps between all departments and fix them. Should work towards Client satisfaction and employee satisfaction both and will take the responsibility of keeping the team size intact. COMPETENCIES, SKILLS, AND OTHER REQUISITES: Minimum of 10+ years in US Healthcare RCM (Provider End) Excellent Written & Communication skill sets. Brilliant Interpersonal & Collaborative skills. Confident, amicable and able to persuade and influence Unflinching integrity and personal work ethics Self-starter with the ability to lead and own projects end to end. Preferred : Immediate Joiner Salary will not be a constraint to a right candidate & at par with the industry standard

Provider Credentialing (US healthcare medical billing) 1. Collect all the data and documents required for filing credentialing applications from the physicians 2. Store the documents centrally on our secure document management systems 3. Understand the top payers to which the practice sends claim and initiate contact with the payers 4. Apply the payer-specific formats after a due audit 5. Timely follow-up with the Payer to track application status 6. Obtain the enrolment number from the Payer and communicate the state of the application to the physician 7. Periodic updates of the document library for credentialing purposes. Required Candidate profile Desired Candidate Profile: 1. Should have worked as a Credentialing Analyst for at least 3-year medical billing service providers 2. Good Knowledge in Provider credentialing (Doctor side). 3. Good knowledge in clearing house setup - Electronic Data Interchange setup (EDI) - Electronic Remittance Advice Setup (ERA) - Establish Insurance Portals (EFT) 4. Experience in Insurance calling. 5. Good knowledge in filling insurance enrollment applications. 6. Good experience in CAQH, PECOS application. 7. Experience in Medicare, Medicaid, Commercial insurance enrollment. 8. Positive attitude to solve problems 9. Knowledge of generating aging report 10. Strong communication skills with a neutral accent Note: Minimum of 8 to 12 years of Provider Credentialing experience must. Location: Coimbatore (Onsite job) Preference will be given to candidates who can start immediately or with short notice. Candidates who are freshers or have experience in other domains are kindly requested not to apply for this position.

Qualifications: Must have a strong background in US Healthcare Revenue Cycle Management (RCM) with expertise in auditing Demo & Charges, Payment Posting, Denial/AR Management, including process audits. Minimum 5 years of experience in a team management role. Roles and Responsibilities: Manage a team of 15-20 Quality Experts to ensure quality outcomes aligned with SLAs. Conduct audits, prepare reports, and perform detailed analysis to uphold quality standards. Collaborate with cross-functional teams (Operations, Training, etc.) to address process gaps and implement action plans. Drive client and internal calibrations to align quality metrics with expectations. Monitor and present process and business performance dashboards to internal and external stakeholders, including senior management. Perform end-to-end business diagnostics to identify risks, gaps, and areas for improvement. Plan resource allocation and execute the QA framework effectively. Facilitate ideation sessions to foster innovation and process enhancements. Coach and guide the team to achieve deliverables, including PKTs, audits, and regular team engagements. Key Skills: Expertise in auditing key RCM processes (Demo & Charges, Payment Posting, Denial/AR Management). Strong coaching, feedback, and mentoring capabilities. Analytical skills to identify process gaps and propose actionable improvements. Advanced report management and data interpretation abilities. Proficiency in numerical and statistical analysis. Note: Candidates without experience in the US Healthcare Medical Billing domain are requested not to apply for this position.

We are currently seeking talented individuals for multiple openings in Payment Posting, Denial Specialist, and Demo & Charge Entry roles. Payment Posting Specialist (End-to-End Process) - 10 positions available Denial Specialist (End-to-End Process) - 10 positions available Demo & Charge Entry Specialist - 10 positions available We are looking for candidates who can join immediately.

Mandatory leadership experience is required & responsible for managing a team of 50+ associates under at least 2-3 team leads. Responsible for timely and accurate posting of all payments. Experience in Payment posting, Denials Postings and Insurance rejections & Claims. Responsible to handle team and maintain teams production & quality, client coordination Should Possess extensive knowledge in Reviewing Explanation of Benefits (EOB) and Electronic remittance advice (ERA) documents, matches with electronic funds transfers (EFTs) and post payment to appropriate accounts. This Role involves extensive knowledge in Payment and Denial Posting, ERA posting, Correspondence posting, Insurance Portals, Bank Reconciliations, Marchant portals, Refund process, Statement and Collection process, EOM Reporting. Excellent skill sets required in Microsoft products, especially excel spreadsheet for reports and analyze data using tools like VLOOKUP. Pivot table etc. The right candidate should be able to handle the work pressure during End of Month and will take the challenge to meet the day-to-day deliverables. Ensuring the Daily/Weekly and Monthly reports are to be shared with the stakeholders in a timely manner and within the given time. Good communication and interpersonal skills especially with the team members and clients. Preferred Only Immediate Joiner Salary will not be a constraint to a right candidate & at par with the Industry standard.

We are seeking a dynamic Senior Manager or Manager - Recruitment with experience in the US Healthcare Medical Billing sector to join our team in Coimbatore immediately. Key Responsibilities: Recruitment Responsibilities: 1. Job Description & Sourcing: Develop and update job descriptions based on hiring needs. Source candidates through job portals, social media, consultancies, and headhunting techniques. 2. Screening & Interviewing: Conduct initial screenings (phone and in-person). Schedule and coordinate interviews with department managers. Facilitate walk-ins and direct interviews for high-priority positions. 3. Offer Negotiation & Onboarding: Handle salary negotiations and finalize CTC structures. Draft offer letters and ensure a seamless onboarding experience. Manage recruitment-related documentation and communication. 4. Tracking & Outreach: Maintain recruitment dashboards with key hiring metrics (time-to-fill, source of hire, etc.). Represent the company at job fairs and recruitment events to attract top talent. Key Skills: Strong knowledge of end-to-end recruitment processes. Expertise in US Healthcare Medical Billing hiring. Proficiency in talent acquisition strategies, sourcing, and headhunting. Excellent interpersonal and negotiation skills. Qualifications: Masters degree in HR or MSW. 10 to 15 years of experience in recruitment, specifically in US Healthcare Medical Billing. Immediate joiners preferred. Candidates with prior experience in US Healthcare hiring will be given high priority.

MIS Executive (US Healthcare Process) Position: MIS Executive (US Healthcare Process) -Must have experience in RCM business knowledge, must have good knowledge in MS Excel. Experience: 1 to 3 years Mode: Work from Office Notice Period: Immediate Location: Coimbatore Role & responsibilities Candidate should have RCM business knowledge along with MIS skillset, Excel knowledge is must. Should be able to front end discussion with internal teams. Provide analytical and strategical support. Good Analytical skills for data analysis and generation of reports. Tracks all KPI's and SLA's set by the clients with strict adherence to Quality parameters. Reconciliation of data and analysis. Ensure timeline/accuracy of Daily/Monthly/Quarterly reports. To provide data for all reviews pertain to operations. Preferred candidate profile Strong Written and verbal communication skills. Strong on domain knowledge. Ability to build and maintain strong working relationships. Self-Driven and assertive.