Patching Operations II

Job Description

Job Purpose: Provide coverage and escalation point and patching operations duties. Essential Functions: Onboarding\Decommissioning for patching operations Skilled python development/scripting Create deployments using Ivanti Security Controls, Ivanti EMSS and HCL BigFix Troubleshoot and remediate issues that arise during onboarding process, pre-patch scanning, deployment windows and post-patch. Understand ITIL Change process as well as document changes and tasks appropriately. Review\verify all changes and associated tasks have been opened\documented by level one engineers are done appropriately. Verify all deployment packages are created properly and for the correct time. Help keep patching calendars up to date. Take ownership of level 2 troubleshooting for patching infrastructure, patching consoles agent to console communication. Create and\or update patching knowledge base articles. Schedule and update patch consoles. Review and analyze new requests, work with IT partners, vendors, and business leaders to understand patch management needs. Work with different departments (Windows, Storage, Backups, Networking, etc) when necessary for troubleshooting. Perform Quality checks for previous days patch results and work with team to ensure any failures were documented and necessary follow-up\secondary maintenance windows have been scheduled. Update patch console when new versions are released. CORE COMPETENCIES: Communication Listening Problem Solving Dealing with Ambiguity Customer Focus Approachability Time Management Nice to Have: Understanding of BigFix Fixlets and Baselines Scheduling BigFix Actions Installation of BigFix Agents/Relays Familiarity with BigFix Action Script and Relevance Education: Choose an item. Certifications, Accreditations, Licenses: Windows, Linux or Networking certifications are a plus. Relevant Work Experience: 2 to 4 years in related field (or more) Special Knowledge, Skills and Abilities: HCL BigFix or Ivanti ISeC skills Windows and or Linux system administrative skills Solid knowledge of end point security tools Solid knowledge of TCPIP networking communication