Partnership Support Associate

Role Overview: Ethos is seeking a Customer Support Associate who excels in assisting customers, resolving issues, and thriving in a fast-paced setting. Ensuring a positive customer experience is crucial for Ethos and plays a pivotal role in our success within the life insurance sector. Key Responsibilities: - Provide exceptional customer service through various channels such as email, live chat, SMS, and phone, addressing inquiries related to all Ethos products - Develop a comprehensive understanding of Ethos products and processes to assist customers and serve as a valuable resource for internal stakeholders - Efficiently identify customer needs and handle requests within specified service levels - Establish rapport with customers through transparent and clear communication - Collaborate with sales, underwriting, and development teams to resolve customer issues effectively - Achieve individual and team objectives in customer support - Identify opportunities for process enhancements within assigned functions and work with management to implement solutions Qualifications Required: - 1-2 years of experience in customer support, customer success, operations, or a related field - Experience in the life insurance industry or a related sector is advantageous but not mandatory - Bachelor's degree is preferred - Proficiency in working with Salesforce or similar support/help desk software - Strong problem-solving skills and intellectual curiosity - Effective time management and prioritization abilities - Quick adaptability to changes and tasks while maintaining attention to detail - Strong written and verbal communication skills, including a professional phone presence - Ability to work independently and collaborate with different departments About the Company: Ethos was established to simplify and expedite the process of obtaining life insurance for millions of families. By combining industry knowledge, technology, and a personal touch, we help individuals find the right policy to safeguard their loved ones. Leveraging advanced technology and data science, we have revolutionized the life insurance process, making it more accessible and convenient. Our tech-driven platform is at the core of promoting family financial well-being. With a strong investor base and recognition in the industry, we are rapidly expanding and seeking dedicated individuals to protect more families. If you are enthusiastic about this role despite not meeting every requirement precisely, we encourage you to apply. At Ethos, we are committed to fostering a diverse, inclusive, and authentic work environment.,