Parent Relationship Manager

Position: Parent Relationship Executive/ Manager

Company Profile

Vivero International Pre-school and Childcare:

"While the world sees children, we see amazing human beings.

At Vivero, teaching is not an automated process, but a purposeful endeavor. We nurture minds, and groom children to be lifelong learners. Through our pre-school brands we provide premium, international early childhood education.

We are on the lookout for talented individuals with integrity who will help us deliver our ambitions across multiple locations and disciplines.

Primary Deliverable:

• Achieving Monthly and Annual Enrolment Targets which have been finalized in consultation with Management
• Conceptualising & organising events and marketing campaigns to ensure footfalls
• Conducting Market Study & Research
• Manage the inquiry process and ensure effective closure
• To ensure timely collection of fees for various school programs
• Constantly devise ways to increase parent satisfaction
• Resolve parent concerns and queries sympathetically and escalate them to the School Head as and when required
• Ensure timely submission of Daily, Weekly & Monthly reports
• Plan and ensure timely follow-ups for all sales and marketing activities
• Regularly update the information on the School App and website
• Liaise with vendors for materials and services required at school
• Handle administrative work related to admissions, withdrawals and support all activities related to the management of children in school
• Build a bond between the School and the Parent Community
• Conducting events as and when required as per the Corporate Team guidelines

Desired Candidate Profile:

• Graduate with 2-5 years experience in Hospitality / Sales / Marketing / Front- Office
• Excellent communication skills, both written and oral
• A go-getter with a pleasing personality and good social skills
• Experience in an international pre-school segment will be an added advantage

Role details:

• This is a full-time position. Working hours would be from 8:30 am - 4:30 pm Monday to Friday. Saturdays 9am-1pm. Two Saturdays of the month would be non-working Saturdays.

To know more about Vivero International Pre-schools, please visit https://www.viverointernational.com