Parent Relationship Manager

Role Overview: As a Parent Relationship Manager (PRM), your main responsibility is to establish and maintain positive and effective communication between the school and parents. You will act as a liaison to ensure that parents are well-informed, engaged, and supported throughout their interaction with the school, ultimately enhancing parent satisfaction and trust. Key Responsibilities: - Serve as the primary point of contact for parents, addressing their queries, feedback, and concerns promptly. - Maintain consistent and clear communication between school leadership and families. - Organize orientation sessions for new parents to familiarize them with the school environment. - Ensure timely dissemination of school updates, notices, circulars, and event information. - Build strong and lasting relationships with parents through regular interactions and follow-ups. - Address and resolve parent grievances or escalate issues to the appropriate departments as needed. - Conduct regular parent satisfaction surveys and share feedback with relevant teams. - Assist the admissions team in guiding and supporting prospective parents during the admission process. - Conduct school tours and provide comprehensive information about the school's curriculum, values, and policies. - Coordinate parent-focused events such as parent-teacher meetings, open houses, workshops, and social events. - Facilitate parent involvement in school committees or volunteer programs. - Maintain updated records of parent communication and feedback. - Prepare periodic reports on parent engagement, concerns raised, and resolution status. - Work closely with academic and administrative teams to relay parent concerns and ensure effective resolutions. - Collaborate with the communications team for newsletters, announcements, and promotional content involving parent interaction. Qualifications & Experience: - Minimum 2-3 years of prior experience in customer service, PR, or school-facing roles. - Familiarity with educational systems and school operations is advantageous. - Only female candidates are eligible for this position.,