Parent Relationship Manager

Role Overview: As a Parent Relationship Manager (PRM), your main responsibility will be to establish and maintain positive relationships between the school and its parent community. You will act as a bridge between parents and the school's leadership and administrative teams, ensuring effective communication, engagement, and satisfaction throughout the parent journey. Key Responsibilities: - Act as the primary point of contact for current and prospective parents on non-academic matters. - Build long-term, trust-based relationships with parents through regular communication and meetings. - Understand and address parent concerns, needs, and expectations promptly and appropriately. - Facilitate clear and consistent communication between parents and the school through newsletters, meetings, events, and digital platforms. - Coordinate and manage parent feedback channels and ensure follow-up actions are taken. - Communicate school policies, updates, and key messages in a professional and parent-friendly manner. - Support the Admissions and Marketing teams by participating in school tours, open houses, and orientation events. - Assist in onboarding new families for a smooth transition into the school community. - Plan and execute parent-related events such as meetings, coffee mornings, workshops, and celebrations. - Encourage parent participation in school events and volunteer opportunities. - Handle parent concerns or complaints with sensitivity and discretion, escalating issues when necessary. - Maintain accurate records of parent interactions and feedback. - Prepare reports for school leadership on parent satisfaction and engagement trends. Qualification Required: - Bachelor's degree in Communications, Education, Public Relations, or related field. - Minimum of 3-5 years of experience in customer service, client relations, or school administration. - Excellent verbal and written communication skills in English (proficiency in additional languages is a plus). - Strong interpersonal and cultural sensitivity skills to relate well to diverse parent communities. - Conflict resolution and problem-solving abilities. - Professional, approachable, and empathetic demeanor. - Experience in an international or multicultural school environment is preferred. - Proficiency in MS Office and CRM or parent communication platforms. (Note: No additional details about the company were provided in the job description.),