Paralegal

Job Description

KYC Executive- Business Compliance About Us: PhonePe is the leader in the UPI based payments in India with a market share of more than 40%. Our goal is to make payments so easy, safe and universally accepted that people never feel the need to carry cash or cards again. We believe India is at the cusp of a new mobile revolution, which will change the way we manage our money on the go. We see ourselves facilitating this change, through technology and dogged customer centricity. PhonePe went live in 2016 and crossed 5 bn transactions on its platform in 2019. In 2020, PhonePe forayed into diverse areas with the launch of insurance and super funds. Today we have a customer base of 260+ mm users and 16 mm merchants live on our platform. Job Objective: We are looking for a detail-oriented and proactive candidate to join our Business Compliance Operations team, specializing in KYC (Know Your Customer) operations. In this critical role, you will support the KYC review team with the legal, compliance, and risk aspects of the KYC documents provided by our merchants. The ideal candidate will have a good understanding of compliance procedures, KYC operations in Indian regulatory context, excellent organizational skills, and the ability to handle multiple tasks while ensuring regulatory compliance. Reporting Matrix: Please Candidate will be Reporting to Business Compliance Manager/Lead Responsibilities: Support the Merchant Onboarding flow from ground team with clearance of KYC-related leads. Independently review documents for new and existing merchants and identify / escalate and in some instances action event driven reviews arising from the review (e.g. change of directors, change of ownership, new equity, change of name, etc.) Handle end-to-end KYC onboarding for merchants, including documentation, verification, and adherence to defined SOP. Perform identification checks analyze and validate the results. Processing of emails (instructions/queries). Be a subject matter expert and maintain knowledge and expertise. Identify areas for improving processes to deliver improved efficiency. Carry out BAU/ad hoc validation tasks. Ensure alignment with evolving regulatory requirements and company policies. Obtain necessary approvals from internal stakeholders to enable the merchant profile. Requirements: Technical Skills: Experience working in the financial service sector (ideally in commercial lending or banking) for a minimum of 1 to 1.5 years experience. Excellent understanding and experience of KYC, Due Diligence, Document validation. Should be able to calculate the percentage of ownership and determine the beneficial owner(s) calculation. Ability to independently investigate/analyze information and draw/present conclusions. A strong understanding of financial onboarding systems. Extensive understanding around various documents required for non-individual onboarding. Soft Skills: Fluency in both written and oral English. Additionally, understanding of any regional language will be added advantage. Ability to draft clear and concise reports and summarize key concepts, and Passion for going the extra mile and 10xing the experience for customers and stakeholders. Manage stakeholder expectations through effective communication, goal setting and prioritization while ensuring we are working at speed and maintaining Momentum. Provide constructive feedback on CDD tasks to the ground staff by adopting the right ambition. Ability to organize and prioritize deliverables / workflows as a sole contributor. Quick learner and ability to work in a fast-paced environment whilst maintaining meticulous attention to detail. Nice to have: Good excel knowledge and experience working with large sets of data. Working knowledge of guidelines and latest updates in the domain. Basic KYC certification.