Packaged/SaaS Application Engineer

Project Role : Packaged/SaaS Application Engineer
Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.
Must have skills : GitLab CI/CD
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing technical issues, providing solutions, and ensuring the smooth operation of configured services across various platforms. You will work both remotely and onsite, collaborating with team members to enhance system performance and reliability while adhering to established operating models and processes. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the implementation of technology at the operating system level across all server and network areas. - Engage in basic and intermediate level troubleshooting for hardware and software issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Jira, Confluence, Gitlab CI/CD, Artifactory - Strong understanding of continuous integration and continuous deployment processes. - Experience with version control systems and collaborative development environments. - Familiarity with scripting languages to automate tasks and improve workflows. - Knowledge of server and network management principles. Additional Information: - The candidate should have minimum 3 years of experience in Jira, Confluence, Gitlab CI/CD, Artifactory - This position is based at our Chennai office. - A 15 years full time education is required. - A 15 years full time education is required.