We are seeking a dedicated and detail-oriented professional to serve as the key Single Point of Contact (SPOC) for all operational activities involving Amazon.

About the Role:

This critical role demands strong operational expertise and communication skills to ensure PayU delivers seamless support and timely resolutions for Amazon s requirements.

The ideal candidate will demonstrate exceptional problem-solving abilities, maintain meticulous attention to detail, and thrive in a fast-paced environment while managing multiple priorities.

Key Responsibilities:

Operational Excellence.

Ensure settlements are processed efficiently across MIDs aligned with Amazon s specifications and expectations.
Facilitate onboarding of new Lines of Business (LOBs) for Amazon and streamline the transaction routing across payment modes.
Coordinate with Analytics team for adhoc data analytics requirements and ensure timely closure.
Manage processor file data quality discussions and handle manual file sharing processes.
Oversee service requests from merchant end to end until resolution.
Serve as the first point of contact for any Amazon service requests.

Issue Management

Maintain a comprehensive tracker for day-to-day operational issues pertaining to:
Refunds
Chargebacks
Frauds
Invoices
Ensure all issues are resolved within the defined SLA
Coordinate with Production Support (PS)/Technical teams for production bug resolutions (RCA)
Conduct weekly/biweekly connects with Amazon operations team to ensure no TAT breaches
Address settlement file concerns and liaise with PS for re-deployments upon correction
Handle adhoc Sale ARN file requirements for end-to-end liaising and closure
Serve as the L1 point for PS coordination on BAU concerns

Collaboration and Project Delivery

Build and maintain strong working relationships with Amazon s operations team, acting as a reliable liaison
Execute initiatives and projects aimed at delivering operational excellence in alignment with Amazon s needs
Manage Jira and Production tickets effectively
Facilitate cross-functional collaboration to ensure all Amazon requirements are met promptly
Provide regular status updates to internal teams and external stakeholders

Requirements:

Proficiency in payment gateway operations, settlement processes, and transaction routing systems
Strong understanding of chargeback, refund, and fraud mechanisms
Advanced Excel skills for data analysis and reporting, Soft Skills
Exceptional problem-solving and analytical abilities
Effective communication skills (both written and verbal)

What we offer?

A positive, get-things-done workplace
A dynamic, constantly evolving space (change is par for the course important you are comfortable with this)
An inclusive environment that ensures we listen to a diverse range of voices when making decisions.
Ability to learn cutting edge concepts and innovation in an agile start-up environment with a global scale
Access to 5000+ training courses accessible anytime/anywhere to support your growth and development (Corporate with top learning partners like Harvard, Coursera, Udacity)

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