Outward Operations Executive(E-Com & Modern Trade)

As an E-commerce Outward Operations Executive, you will be responsible for managing and streamlining operations across various sales channels, including e-commerce platforms, quick commerce, general trade, and modern trade. Your role will involve utilizing SAP Hana (SD) for order processing and coordinating with multiple teams and external partners to ensure smooth execution of orders and timely deliveries. Key Responsibilities: - Process purchase orders (POs) and manage order fulfilment for different sales channels. - Ensure accurate data entry and order tracking in SAP Hana (SD). - Maintain Trackers & Google Sheets to record all order-related summaries. - Utilize SAP Hana (SD) for sales and distribution operations, including order creation, billing, and delivery schedules. - Monitor system discrepancies and ensure data integrity with timely updates. - Schedule interactions with e-commerce portals and partners, maintaining professional relationships. - Coordinate with courier partners, truck drivers, and transporters for timely dispatch and delivery of goods. - Act as the central point of contact between sales, warehouse, and finance teams to align operations. - Monitor KPIs related to order accuracy, on-time delivery, and customer satisfaction. - Proactively identify opportunities to improve processes and reduce inefficiencies. Qualifications and Skills: - Bachelor's degree in business administration, Supply Chain, or related field. - 1-3 years of experience in e-commerce or operations roles. - Proficiency in SAP Hana (SD) is mandatory. - Strong communication and interpersonal skills. - Excellent organizational and multitasking abilities. - Familiarity with logistics and supply chain processes is preferred. - Problem-solving mindset and ability to work under pressure.,