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Job Title: Outbound Service Representative (CanadaProcesses) Location: Synergyassure, Inc., Madhavadara, Visakhapatnam 530007, Andhra Pradesh, India Shift Timings: Canada Process : Late Night To Morning Working Days: 6 Days a Week Experience Required: Freshers, 6 Months to 2+ Years in Outbound Service (Experience in Telecom & Lead Generation Preferred) Contact Email: a.sravya@synergyassure.com About Synergyassure, Inc.: Synergyassure, Inc. is a leading call center located in Visakhapatnam, specializing in providing high-quality outbound sales services to clients in the UK, Canada, and the US. We focus on delivering exceptional results in the telecom and lead generation sectors and are looking to expand our team to meet the growing demand for our services. At Synergyassure, you will have the opportunity to thrive in a dynamic and rewarding work environment with ample opportunities for professional growth. Key Responsibilities: Outbound Service Calls: Reach out to potential customers in the UK to promote Verification services. Customer Engagement: Effectively communicate for Verification of Lead, address customer needs, and close deals efficiently. Relationship Building: Establish rapport with customers, handle objections, and maintain professionalism throughout the service process. Data Management: Maintain accurate and up-to-date records of all customer interactions and service activity using the CRM system. Goal Achievement: Consistently meet or exceed daily, weekly, and monthly service goals. Team Collaboration: Work closely with team members to share best practices and strategies to achieve team and company objectives. Customer Satisfaction: Provide tailored solutions to ensure customer satisfaction and build long-term relationships. Qualifications: Experience: Minimum of 6 months to 2+ years of outbound sales experience, preferably in telecom or lead generation. Service Process Knowledge: Familiarity with outbound service processes for the UK, Canadian, or US markets is a plus. Communication Skills: Excellent communication skills, with the ability to engage customers. Adaptability: Ability to thrive in a fast-paced environment with a high call volume. CRM Proficiency: Comfortable using CRM systems and other sales tracking tools. Shift Flexibility: Willingness to work Late Night To Morning shifts (for Canada process) or full night shifts (for Canadian and US processes). Work Availability: Must be able to work 6 days a week. Preferred Skills: Industry Knowledge: Prior experience in the telecom industry or lead generation. Market Understanding: A strong understanding of UK, Canadian, and US market trends and customer preferences. How to Apply: Please send your updated resume and cover letter to a.sravya@synergyassure.com. We look forward to connecting with you! Job Types: Full-time, Fresher Pay: ₹12,000.00 - ₹25,000.00 per month Schedule: Night shift UK shift Language: English (Preferred) Work Location: In person
