Outbound Coordinator

Job description

Requirement:

· Must Have Above 2 years of Experience in Relevant Field

• Should have good communication skill.
• Should have good computer skills, including proficiency in MS Word, MS Excel, and Internet activities.
• Professional phone etiquette and customer service orientation.
• Must be proficient in Microsoft Excel and Word.

Should be proficient in English, Hindi (Preferable).

Responsibilities:

• Post-Sales Follow-Up: Make timely post-sales follow-up calls to collect payment and required documents on time from the audit completed clients. Update the status in the CRM.
• Inbound & Outbound Calls: Handle both inbound and outbound calls in a professional and courteous manner to resolve client inquiries and issues.
• Report daily and monthly activities.
• Assist with the Technical team to assign them Auditing Date, Time and Documentation process
• Coordinate With the Technical Team to Assist Them with Daily Planning
• Demonstrate excellent verbal and written communication skills to build rapport and effectively convey information to clients.
• Follow up on potential incoming leads.
• Engage in tele-calling and direct customer interaction.
• Close sales effectively and achieve assigned targets.
• Maintain customer relationships and ensure customer satisfaction.
• Be proactive in identifying sales opportunities and improving conversion rates.

Benefits:

1. Salary (as per industry norms) + attractive incentives.

2. Friendly and collaborative work environment.

3. Access to training and development programs.

Job Types: Full-time, Permanent

Pay: ₹350,000.00 per year

Benefits:

• Provident Fund

Ability to commute/relocate:

• Anna Nagar, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• voice process: 2 years (Required)

Location:

• Anna Nagar, Chennai, Tamil Nadu (Preferred)

Work Location: In person