OTM Consultant

Position:

Experience:

Location:

Role Purpose

• Deliver consulting services across all OTM transport functions: Order Management, Planning & Execution, Visibility, Event Management, Inventory Visibility, and Freight Audit & Payment.
  • Manage and complete customer work packages within timelines, quality standards, and budgets. • Analyse customer requirements and design solutions using templates, frameworks, and OTM product capabilities. • Work on transport solution projects or change requests with in-house/external DevOps teams.

Main Accountabilities

• Gather requirements and provide solution design for multiple projects and support engagements.
  • Conduct CRP demos, customer meetings, and solution design discussions. • Manage IT development and implementation activities per DHL DevOps standards and supplier governance. • Provide support for live customers (CRs, releases, post-go-live, warranty support). • Build strong relationships with project teams, business, customers, and suppliers throughout project lifecycle. • Conduct requirement workshops, GAP analysis, and prepare solution design documents. • Create test scenarios/scripts, coordinate with testing teams for automation, and support UAT. • Prepare and deliver training documentation.

Functional Experience

• Strong understanding of transportation processes and OTM/Kewill capabilities.
  • Good knowledge of Agile & DevOps. • Familiarity with transport-related ancillary systems & B2B integrations (e.g., HERE, Transporeon, Centiro). • Experience organizing workshops/events and preparing commercial & technical solution proposals.