OTA & Reservations Specialist

We are seeking an experienced OTA & Reservations Specialist to join our team immediately. Your day-to-day tasks will include monitoring and updating the online travel agency platforms, managing reservations and bookings, coordinating with property owners, ensuring accurate and up-to-date property information, and providing excellent customer service to guests. You will also assist in optimizing property listings and implementing marketing strategies to maximize bookings and revenue. 

LOCATION: CALICUT

Qualifications:

• Graduates, Post Graduates 
• 01- 02 years of experience in Hotel Reservations (Travel Industry).  
• Experience with online travel agency platforms and reservation management.  
• Strong attention to detail and ability to maintain accurate and up-to-date information. 
• Good Technical skills and Communication Skills – English, Hindi and Malayalam 
• Knowledge of the hospitality industry and vacation rentals is a plus 

Responsibilities:

• Hotel Reservations & Inventory Management 
• OTA Listing and optimization 
• Real Time OTA (Airbnb, Agoda, MMT and Booking.com) Inventory Management 
• Handle channel management software. 
• Online sales and business development. 
• Cultivate and nurture lasting relationships with customer accounts through open and interactive communication. 
• Provide accurate, valid, and comprehensive information about our holiday homes and services. 
• Deal with demanding customers and escalations 
• Work well in a team and collaborate with property owners