OTA Admin Support - Tours Operation

Key Responsibilities:

Ensure quality content creation, manage tour listings, handle guide documentation, and provide operational support to maintain high standards across all tour experiences on Soctrip platform. 

• Provide administrative and operational support to ensure seamless OTA processes 
• Maintain data accuracy and assist in campaign setup and partner management 
• Update product listings, pricing, and inventory on OTA platforms 
• Support documentation, contract uploads, and system maintenance 
• Coordinate internal team schedules and tasks 
• Ensure consistent quality in all uploaded OTA content 
• Ensure confidentiality of seller information; take full responsibility for any damage caused to sellers/partners/users or Soctrip 
• Do not use personal contact information (including phone numbers, email addresses, social media accounts, messaging apps, etc.) to communicate with sellers/partners/users. Only use company-approved contact details for sellers/partners/users communication and support during your employment with Soctrip and Hahalolo

Requirements:

• Education

  : Diploma/Bachelor's in Tourism, English, or related field 

• Experience

  : 1-3 years in tourism operations or content management 

• Technical Skills

  :  

1. Excellent written communication for tour descriptions 
2. Photo editing and content curation 
3. Documentation management 
4. Basic knowledge of tourism regulations 

Key Competencies:

• Tour content optimization (SEO-friendly descriptions) 
• Multi-language content management 
• Guide certification verification 
• Tour itinerary standardization 
• Quality audit processes 
• Review moderation and response management 

Performance Metrics:

• Content creation TAT: Within 24 hours 
• Listing quality score: 95%+ 
• Documentation compliance: 100% 
• Content optimization impact: 20%+ booking improvement 
• Review response rate: 100% within 48 hours 

Benefits:

• Dynamic and friendly global start-up work culture
• Competitive salary with regular performance reviews
• Fun team activities: monthly birthdays, events, and gifts
• Annual team building and company outings
• Supportive environment during personal or health-related situations
• Paid leave and other benefits as per company policy