OTA Admin Support - Tours Operation

Job Description

Key Responsibilities: Ensure quality content creation, manage tour listings, handle guide documentation, and provide operational support to maintain high standards across all tour experiences on Soctrip platform. Provide administrative and operational support to ensure seamless OTA processes Maintain data accuracy and assist in campaign setup and partner management Update product listings, pricing, and inventory on OTA platforms Support documentation, contract uploads, and system maintenance Coordinate internal team schedules and tasks Ensure consistent quality in all uploaded OTA content Ensure confidentiality of seller information; take full responsibility for any damage caused to sellers/partners/users or Soctrip Do not use personal contact information (including phone numbers, email addresses, social media accounts, messaging apps, etc.) to communicate with sellers/partners/users. Only use company-approved contact details for sellers/partners/users communication and support during your employment with Soctrip and Hahalolo Requirements: Education : Diploma/Bachelor's in Tourism, English, or related field Experience : 1-3 years in tourism operations or content management Technical Skills : Excellent written communication for tour descriptions Photo editing and content curation Documentation management Basic knowledge of tourism regulations Key Competencies: Tour content optimization (SEO-friendly descriptions) Multi-language content management Guide certification verification Tour itinerary standardization Quality audit processes Review moderation and response management Performance Metrics: Content creation TAT: Within 24 hours Listing quality score: 95%+ Documentation compliance: 100% Content optimization impact: 20%+ booking improvement Review response rate: 100% within 48 hours Benefits: Dynamic and friendly global start-up work culture Competitive salary with regular performance reviews Fun team activities: monthly birthdays, events, and gifts Annual team building and company outings Supportive environment during personal or health-related situations Paid leave and other benefits as per company policy