Posted:1 week ago| Platform: SimplyHired logo

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Job Type

Full Time

Job Description

Job Title: ORM Executive
Location: Andheri East, Mumbai
Type: Full-time (Contract) | 5 Days a Week | Rotational Shifts (including night)

About the Company:
WhizCrow is a global Brand Authority Management Agency with offices in India, UAE, and the US. The company helps businesses build their digital presence, manage their reputation, and improve customer engagement through strategic marketing solutions.

About the Role:
The ORM Executive will handle customer queries via email, chat, and social media, troubleshoot technical issues (especially related to ISP/Telecom), document all interactions, and ensure customer satisfaction.

Requirements:

  • 1–2 years of experience in customer support (email/chat)
  • Technical troubleshooting knowledge (preferably ISP or Telecom)
  • Excellent written English (knowledge of other languages is a plus)
  • Fast learner and multitasker with a customer-centric attitude

Benefits:

  • Work with international clients
  • Career growth and skill training
  • Health insurance
  • Incentives and dynamic work culture

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Application Question(s):

  • Technical troubleshooting knowledge (preferably ISP or Telecom)

Experience:

  • Customer support (email/chat) : 1 year (Required)

Work Location: In person

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