ORM executive

Location: Saket,Delhi

Work Week: 5 Days

Shift- Rotational (Day/Night)

Required Experience: 1-3 Years

Overview:

Dive into the dynamic world of RepIndia, where creativity and digital expertise merge to create unforgettable brand experiences. From brand identity to social media magic, ORM, and SEO, we’ve got it all under one roof. Welcome to the house that digital built!

Who we are:

At RepIndia, we bring together the brightest tech minds, design enthusiasts, social media strategists, and meticulous client planners.

Whether it’s redefining a brand’s identity, launching an award-winning social media campaign, or developing a lightning-fast mobile

site, our team of innovative thinkers’ works together to help you stand out in a crowded market.

Key Responsibilities:

- Respond to customer queries, complaints, and feedback across social media, review sites, and other digital platforms.

- Engage with brand mentions and conversations in a professional, brand-friendly tone.

- Track, tag, and escalate critical cases as per defined SLAs (Service Level Agreements).

- Share daily/weekly updates and reports on customer interactions and sentiment trends

- Ensure responses are grammatically correct, polite, and aligned with brand guidelines.

- Stay updated on the latest brand policies, digital etiquette, and platform rules.

Requirements:

- Bachelor’s degree in Marketing, Communications, or related field.

- 0-1+ year of experience in ORM, quality control, or digital customer servicing.

- Strong command of English (written and verbal) with excellent grammar and tone adaptability.

- Strong analytical skills and attention to detail.

- Ability to work under tight deadlines without compromising quality.