ORM and Crisis Manager

We are looking for an ORM to help us build and preserve a positive brand image.You will be responsible for monitoring and managing our companys social media accounts and keeping track of how our brand resonates with our target audience.We need a person who can improve our companys image by promoting relevant and engaging content.
Designation: ORM & Crisis leadDepartment : Digital MarketingQualifications: Bachelors degree in Digital Marketing, Business Management or related field.Experience: Candidate must have around 8+ years of experience as an ORM & Crisis lead (Preferred in E-commerce Backgraund) Notice Period- Max 30 Days.Note :- Candidates should not be frequent job changers.

Responsibilities:-
Analyze reputation factors and measure brand reputation. Create an amazing client experience by providing positive content via email & posts. Contribute to the brands excellent reputation by regularly reviewing information about our products and services from different outlets, including search engines, social media and communities, blogs, and forumsExamine the facts surrounding social media (negative) comments to provide positive and professional responsesRecognize possible negative situations and crises and use conflict resolution concepts to solve issuesProvide mechanisms to prevent and effectively deal with online reputation threatsMonitor and assess revised and new content to make improvement suggestions for SEO optimization Detect ongoing trends and mitigation options by collecting and analyzing online data Submit regular reports to the management

Requirements:-
Hands-on experience with ORM Strategy (Quarterly, Annual), Crisis Protocol, Crisis Flagging, Crisis Management Supe, Training, Monthly Workshop (Learnings + Competition Case Studies), Customer Profiling & Response Quality TrainingWorking knowledge of content development and management.