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BMC Software
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Order Services Manager

Order Services Manager

BMC Software

6 - 10 years

8 - 12 Lacs

Pune

Posted:3 weeks ago| Platform:

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Skills Required

Order Services Management sigma ERP Lean CRM tool Cash management

Work Mode

Work from Office

Job Type

Full Time

Job Description

A point of contact for departments within BMC, direct reports and upper management will have comprehensive knowledge to address & either resolve or direct the issue(s) to the correct Team Member for a timely & accurate resolution of the issue(s) related to the functions described below. The Manager will have an overall knowledge to direct the resolution a Specialist within the Team may have more extensive knowledge on a function(s) & as such perform the function(s).

Primary responsibilities for role:

Sales Support including customer identification, customer inventory identification, assisting with credit preparation, and customer order issues and management reporting
Sales Activity coordinate and follow up with upper management, Sales and other allied teams, to assist in resolving open issues
Revenue Sum monitoring revenue summary tracks for order creation in a timely and accurate manner
Address support or maintenance issues including clarification of backlog issues to allow maintenance billings, and assist with issues for support with renewal reps and customers
Training monitor, participate and address training requirements as needed with sales reps, peers, and Order Services members
Monitoring: Run or create various reports to monitor the key business or Process outcomes
Point of Contact for direct reports and other departments within BMC

Role and Responsibilities

Products and Services / Client Responsibilities:

Participate in resolving billing concerns interacting with the customer, sales team, Order Services, and Collection group.
Identify customer information needed to understand relationships and impacts to parties involved in contractual agreements
Liaison for sales with customers and other BMC departments
Monitor functionality and accuracy of the order entry and billing systems for tracking and reporting
Provide various sales and customer reports
Support IT initiatives, provide support through timely & successful user acceptance tests etc.
Training for new hires, peers, updates to procedures, etc.
Provide back-up support to supervisors and administrative personnel within the department

Internal / External Communication:

Develop and maintain effective communication with sales team, Commission Accounting, and other Order Services teams, Legal, Finance and IT to enable problem resolution.
Work closely with management to maintain awareness and responsiveness on projects and activities
Communicate application and process defects to appropriate information technology and business process owners
Communicate product and shipping concerns to product marketing operations and product distributions

People Management/Leader Responsibility:

Direct reports

Qualifications and Role-Specific Knowledge

Masters/bachelors degree from a reputed institute
Minimum 6 years experience with a at least 4 years in a people management role, and having managed a team of 10 or more
Minimum 4-5 years experience in Quote to Cash/Finance & Accounting domain.
Proficient in MS Office, SFDC or an equivalent CRM tool, ERP for Quote to Cash management.
Six sigma Green Belt/ proficient knowledge of Six sigma, Lean
Ability to work with an extended team within a global, multi-site organization
Ability to thrive in a dynamic and changing environment

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Order Services Manager