2 - 7 years
2 - 7 Lacs
Posted:22 hours ago|
Platform:
On-site
Full Time
An Order Manager is responsible for overseeing the entire order processing cycle, from order entry to delivery and beyond, ensuring accuracy and operational efficiency. Key Responsibilities: Order Processing: Handling order entry, verification, and updating systems with accurate information & Invoicing. Tracking and Delivery Management: Ensuring timely and accurate order fulfilment, coordinating with Supply, Logistics and Seller/Plant, Short Closure of Orders. Operational Efficiency: Ensuring achieving SLA of TAT and cost optimization. Customer Communication: Responding to customer inquiries, addressing concerns, and providing updates on order status. Reporting and Analysis: Generating reports on order processing metrics and identifying areas for improvement. Collaborating with other departments: Working with sales, logistics, finance, Tech & Product and other teams to ensure smooth order flow. Troubleshooting: Addressing and resolving issues within the order management process. Required Skills: Attention to detail: Ensuring accuracy in all aspects of order processing. Organizational abilities: Managing multiple tasks and priorities effectively. Effective communication: Communicating clearly with customers, colleagues, and other stakeholders. Problem-solving: Addressing and resolving issues efficiently. Knowledge of relevant software: Proficiency in Excel, SAP,CRM, ERP, and other order management systems.
Jsw Steel
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